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Your privacy

This policy governs the privacy of users visiting xavierhome.co.uk (this “Website”) and of customers who choose to purchase products from us.

This Website is operated by Xavier Home London (“we”, “us” or “our”), and when you browse it, or purchase products from us, you will be asked to provide us with certain pieces of personal information to allow us to provide you with services. Additionally, when you use this Website, we might use small files containing information to allow us to track and monitor your use of this Website for research purposes (commonly referred to as “cookies”). The following paragraphs are designed to explain how we collect, use, process and store your personal data. 

Your data and how we use it 

​We may collect, use, process and store (collectively 'Process') information which can be linked to you specifically (collectively 'Personal Data'). We will Process this Personal Data in accordance with applicable regulation, including (without limitation) the Data Protection Act 2018. 

​We have outlined some of the various scenarios in which we collect personal data below 

​General users of xavierhome.co.uk

​You are not required to register in order to use this website. When you use this website as a general user, we collect personal information about you only to the limited extent through the use of cookies. Further information on cookies is described below. When you use this Website, We may also collect details of your internet protocol ('IP') address and other details about your computer, which is automatically stored by our web server. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

​Customers of Xavier Home London 

​If you choose to purchase products from us, you will be asked to provide us with details such as your name, phone number, email address and mailing address, along with payment information, in addition to the information noted above for general users of this Website. You can also choose to receive notifications of content and products which we think that you might be interested in. If you choose to purchase products from us, or register on our website, we will collect certain personal information which allows us to provide you with this service.

Storing your data 

When you register your details with us, we will store your details in our customer relationship management (“CRM”) system. We regularly review user lists to determine whether they remain active on our website or as customers, and where users have been inactive for a significant period of time, we will delete their data from our CRM. 

Data you send to us is transferred over a secure connection using industry-standard encryption technology as it is sent over the Internet. 

If you register with us and then subsequently decide that you do not want to receive updates from us, we will continue to store your details on our CRM so that we can ensure that you do not receive future updates from us. There might be a small delay between you opting out of communications and our systems stopping these communications being sent to you. 

 

Payment details

Where you purchase products from us, we will ask you to provide us with payment details. These details are stored by third party payment providers and we do not receive copies of them, nor do we have access to them.

Sensitive data 

Xavierhome.co.uk does not intentionally collect data which is sensitive in nature. Sensitive data includes information such as race or ethnic origin; financial information (please refer to the information contained above in the section “payment details”); political opinions; religious or philosophical beliefs; health information; the processing of genetic or biometric data for the purpose of uniquely identifying a natural person; information concerning a natural person's sex life or sexual orientation. 

​Data security 

​We store data on a secure web based platform behind a firewall.  Access to personal information is limited and procedures are in place to limit the potential for loss or misuse of this data. 

​Sharing your data 

Other than as set out below (or as agreed between us separately in writing) we will not share your Personal Data with third parties for marketing purposes, without your explicit consent, nor will we share it for any other purposes, unless we are required to do so by law. Where we are compelled to provide Personal Data to law enforcement or other regulatory agencies, you acknowledge that we may not be at liberty to disclose this to you. 

Accessing your data 

You are legally entitled to request details of the personal information we are holding about you. You can manage the details we hold about you online, if you have registered to use our site. If you would like us to correct, erase or restrict the processing of your personal information, or you would like to obtain confirmation on whether we are processing your personal information, access your personal information or withdraw your consent to us processing your personal information, please contact us. 

Cookies 

We use files containing small pieces of information called 'cookies' to store and collect information regarding your usage of the site and to provide you with certain Website functionality. These files are usually stored by your web browser on your computer's hard drive. Cookies send information stored on them to our web server when you access this Website, which allows us to know what you’re viewing and how you navigate the Website. This information is usually aggregated to allow us to provide users with a better web experience. Cookies are not used by us to identify you personally. 

The types of cookies used by us 

​Essential Cookies help us to provide the essential functionality of this site, for example remembering your login or delivery details 

Performance Cookies which help us to improve the design of our website, for example by tracking how popular certain pages are, and where people click through to our site from 

​Functionality Cookies allow us to provide certain functionality on this website such as remembering your preferences 

​Targeting Cookies which are used to target advertisements that we might place with third party websites and tailor their contents more to your interests 

​All cookies provide us with information which does not allow us to personally identify you, but instead provides us with an aggregate view of the means by which users arrive at our site, the types of browsing devices that they are using and whether any information was downloaded. 

In addition, we also use cookies on certain pages of this Website to communicate with third party data suppliers in order to track your digital behaviour. This help us to understand and target more relevant advertising in the future. All information is aggregated and cannot be used to personally identify you, but will include statistics such as demographics, online behaviour, product interests and lifestyle. Targeting cookies are placed by trusted third party suppliers. If you want to find out more about these suppliers and how these cookies are used, please contact us. 

​Children 

We have not designed this site for use by children. We recognise the importance of protecting children’s personal data and we never knowingly collect the personal information of children.

Changes to this policy 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will usually take effect immediately upon their posting on the website but it might take up to 30 days for new practices and policies to be fully implemented. 

Unsubscribing and opting out 

You have the right to unsubscribe from communications from us at any time by contacting us at info@xavierhome.co.uk.

Complaints 

We hope that this policy provides you with comfort that we are treating your personal information with respect. However, should you feel that we have breached privacy law, you can contact us either using the contact form on this website or email info@xavierhome.co.uk. We will review your complaint and determine how best to resolve it. 

If you remain unsatisfied with how we have handled your complaint, you can contact the data protection authority in your country.