Online Terms of Sale

This page is designed to provide you with legal information about Xavier Home (“we”, “us” or “our”) and the legal terms on which we will sell you our products (“product” or “products”). You should also review:

Additional copies of all terms and conditions can be provided on request.

1 - Contact

You can contact us either:

  • By emailing as at info@xavierhome.co.uk; or

  • By using the Contact form on our website, which is in the “Contact” section

When you contact us, please provide details of your order, if applicable, to help us identify you.

If you wish to cancel a contract in accordance with your rights detailed in Section 5, you can do so either by using our online contact form, or by emailing returns@xavierhome.co.uk.

2 – Products

We make every effort to ensure that the details and descriptions of our products are correct at the time of input, but certain characteristics of products may change between this time and the time you place an order. If you have any doubts as to whether a product is suitable for you, please contact us so that we can address your concerns.

All images on our website are for illustrative purposes only, and the products you receive may differ slightly from the images on our website. This includes the packaging. In particular, because the rendering of images is determined by the software and web browser that you are using, colours of products received may differ from the way they appear online.

3 – Purchases

You must be at least 18 years old to purchase any product on our website. By placing an order, you confirm that you are at least 18 years old.

When you purchase a product from us, you will be entering into a legal contract with us, and you must provide us with certain personal information, including, but not limited to, your real name, address, phone number and email address. We are unable to provide goods to you if you do not provide us with this information. You agree that we will process this personal data in accordance with our Privacy Policy.

4 – Making a purchase

You can make a purchase by using our online shop and following the prompts given on each page. If you are in any doubt, please contact us.

Please ensure that you check the details of your order carefully before you submit it to us.

When you make a purchase on our website, we will receive details of this order. However, this does not mean that we have accepted it. We may accept or decline your order at any time after you submit it for any reason.

You will know that we have accepted your order when you receive a confirmation email that your products have been dispatched to you. A contract will only be formed between us when you receive this dispatch confirmation email.

Please note that we will take payment for your order at the time it is placed online. If, for any reason, we are unable to fulfil your order and have to cancel it (for example, because a product is unavailable, or has been discontinued), we will refund the amount paid in full to the card used to pay for the order. This includes any delivery charges.

You will be responsible for the products as soon as you receive them at the address that you specified in your order.

You agree that we can amend the products listed on our website at any time, and that we can cancel or refuse an order for any reason prior to its acceptance, at our sole discretion.

You agree that neither you, nor any third party, will not hold us liable for any loss arising as a result of:

  • Us amending a product on our website;

  • Us removing a product from our website; or

  • Us cancelling an order prior to its acceptance.

5 – Returns

We hope that you are delighted with the products purchased from us. However, in the unlikely event that you are not satisfied with a product, please contact us so that we can discuss your options with you.

You have a legal right to cancel a contract formed between us and you within 14 days after you receive a product from us. If you receive products from the same order in multiple shipments, this 14 day period starts on the day you receive the final shipment. You may cancel a contract and return the products to us for any reason within this time period.

You may not cancel a contract where we have personalised a product or products to your specifications.

You cannot cancel a contract where you have used a product and subsequently changed your mind.

When you cancel a contract, please provide us with the following details:

  • Your name

  • Your address

  • The products you ordered, and the date on which you ordered them

  • If possible, your order number.

The cancellation of the contract will be effective from the date on which you contact us with this information.

When you cancel your order, we will refund you the amount paid for the product or products, excluding any delivery charges. If we discover that you have used the products after we receive them from you, we will be entitled to charge you for the products in full.

We will also refund you for delivery charges up to the value of the cheapest delivery option provided by us.

We will make a refund to you as soon as possible, but in any event within 14 days of receiving the products back from you. If you provide us with evidence that you have sent the products back to us, we will provide the refund within 14 days of you sending this evidence. If we have not yet dispatched the product and you cancel your order, we will provide a refund to you within 14 days of you confirming that you wish to cancel.

Refunds will be made to the card used at the time of purchase.

When you return a product to us, the cost of such a return is your responsibility, except in circumstances where the product is faulty. Please see below for further information on this. If we offer to collect a product from you, we reserve the right to charge you the direct cost of making this collection.

You must return a product to us as soon as possible, but in any case, within 14 days of confirming to us that you would like to cancel your order.

6 - Faulty products

All of our products are inspected prior to dispatch, but in the unlikely event that a product is faulty, or does not match the description on our website, you are entitled to return them to us for a full refund. In these circumstances we will refund you the price paid for the product, any delivery charges you paid, and reasonable costs incurred by you in returning the faulty product to us.

You have certain legal rights in relation to products that are faulty or which do not match the description on our website. Details of these legal rights can be obtained from your local Citizens’ Advice bureau or Trading Standards office. These terms do not affect your legal rights.

7 - Delivery

We will deliver your goods within the timeframes specified at the time you place your order. You are deemed to have received the goods when either they are delivered to you at the address specified in your order, you have collected the goods from the courier used by us, or you have collected the goods directly from us. You will be responsible for the products from this point in time.

If you tell us that delivery before a certain date is essential, or if it is obvious that it is essential from what you tell us, we will make every reasonable effort to fulfil your order within this timeframe. If we cannot fulfil your order, you will be entitled to cancel your order. If you choose to rearrange delivery for another date rather than cancel your order and we also miss this deadline, you will be entitled to cancel your order.

If you subsequently receive the products ordered from us, you will be responsible for returning them to us, and we will either collect them from you, or reimburse you the cost of posting them back to us.

We will refund you the costs of your order in line with the timeframes set out in the Returns section of these terms.

Where you are based outside of the United Kingdom, any products ordered might be subject to import duties or other taxes over which we have no control. Please note that we do not provide an estimate of the cost of such duties or taxes. You agree that we will not be responsible for the payment of any such duties or taxes.

It is your responsibility to comply with the laws in your jurisdiction, including those concerning importing goods. You will comply with all such laws and agree that you will not hold us liable in any way in the event that you are found to have breached local laws or regulations.

8 - Complaints

We hope that you are delighted with the products you purchase from us. In the unlikely event that you are unhappy with any of our products, please contact us either:

We will aim to resolve your complaint as quickly as possible and to your satisfaction. In the unlikely event that you do not believe that we have resolved your complaint, you can also choose to use the European Union’s online dispute resolution service, which can be accessed by visiting https://webgate.ec.europa.eu/odr. Please note that this link will take you to a website which is not owned or maintained by us.

9 - Our liability to you

Our products are provided for domestic and private use only, and you agree not to use them for business or commercial purposes. We will not be held liable for any loss of profits, loss of business, interruption to business or other loss of business opportunity arising as a result of the commercial use of our products. If you wish to use our products for commercial or business purposes, please contact us so that we can discuss this with you.

If you suffer loss as a result of our failure to comply with these terms, you will be entitled to compensation for reasonable foreseeable losses or damages. We are not responsible for losses or damages suffered which were not foreseeable at the time of us entering into a contract with you, i.e. they were not contemplated or an obvious consequence of a breach of contract at the time we entered into a contract with you.

You agree that you will not hold us liable for a failure to perform in relation to a contract formed between you and us when such a failure is a result of an event outside of our control. This is defined in the paragraph below.

An event outside our control means any act or event which is beyond our reasonable control, including without limitation war, terrorist attacks or other terrorism events, strikes, flooding, fire, storms, explosions, subsidence, epidemics, other natural disasters, or failure of public or private services over which we have no control.

If an event outside our control occurs, we will contact you as soon as possible to inform you of this. You agree that our obligations under a contract formed between us will be paused for the duration of the event outside our control. We will contact you to rearrange delivery of products, if applicable.

If an event outside our control lasts for more than 30 days, you can cancel the contract and return any products that have been delivered to you for a refund. We will reimburse you for the reasonable costs of returning the products and refund you the price paid for the products, along with any delivery charges.

Nothing in these terms excludes or limits our liability (including vicarious liability) for death or personal injury or any liability arising as a result of fraud on our part nor to any liability which cannot lawfully be excluded or limited under English law.

10 - Applicable law

You agree that these terms shall be governed by, and construed in accordance with, the laws of England and Wales. Any dispute relating to these terms shall be subject to the exclusive jurisdiction of the English courts, to which each of us agrees to submit for these purposes.

If any provision of these terms (in whole or part) is held to be illegal, invalid or otherwise unenforceable, the other provisions shall remain in full force and effect.